Because of the very high number of activations we are handling these days we have collected all the material available to us on Sygma Connect in a single page.
Before you open a SUPPORT request, review the information below.
CORONAVIRUS EMERGENCY: We have set up a group called Computer Entrepreneurs who could contact you to ask if you need help.
This address provides guides and procedureshttps://www.coretech.it/it/service/knowledge_base/Sygma-Connect/Sygma-Connect---Eng/
For information about changes to the program, refer to this page
This video shows how to install Sygma Connect on a remote machine and how to add the id in the address book
The architecture of Sygma Connect is distributed and involves, in addition to the CoreTech cloud, also that of other operators.
Therefore, there are several gateway servers deployed across multiple datacenters so that you can always ensure that the service works.
If you notice slowdowns let us know, in this way we can check if one of the gateway servers hosted at other datacenters/providers is malfunctioning or performing poorly.
Communication between your PC with Sygma Connect and the remote PC starts using the HTTPS secure protocol.
Sygma Connect does not require special network configurations and if a computer is able to browse the internet in HTTPS then Sygma Connect must work properly!
You must have an active Sygma account before you can use Sygma Connect. The Sygma account is generated at the time of therequestCONFIRMATION made on the sitewww.sygmaconnect.com
If you have made an account request on thewww.sygmaconnect.comwebsite you need to confirm the email by clicking on it. CHECK in SPAM if necessary.
If the same company needs to have more than 2 concurrent channels, it can request the free increase at this address email@example.com
IMPORTANT: The enabled account is at the 'company' level so that additional users of the same company do not need new registration requests from the SygmaConnect site, just log in https://my.sygma.procon with the credentials received and create the users of SygmaConnect type under the same account.