Proxmox subscriptions provide different response times depending on the level (Basic, Standard, Premium).

For production environments, where every hour of downtime can have a significant impact, CoreTech provides Additional Support that extends the guarantees of the Proxmox subscription with:

- Certain and faster SLAs
- Extended coverage up to 24x7, ideal for critical infrastructures
- A dedicated team that knows your architecture and intervenes in a targeted manner
- Multi-channel assistance: ticket, remote support and phone

This service does not replace official Proxmox support, but complements and integrates it, offering partners greater operational continuity and an immediate point of reference in case of need.

CoreTech support is provided via Ticket, Remote and Phone.
It can be selected in Bundle mode, which provides the management of 2 Issues/year with 8-hour SLA in 9x5, or in advanced mode, which includes 3 Issues/year and allows you to choose both the type of SLA (from 8 to 2 hours) and the type of coverage (9x5/13x5/24x7)