A Ticket System is a powerful tool that allows you to improve the work efficiency of a group of people. All support requests are automatically captured by the ticket system that associates them with the customers listed in the registry and proposes them to users in an ordered checklist. This method greatly facilitates your work in comparison to the use of the mailbox only.
According to your needs, various support queues can be generated, these queues are called departments. A department such as administration, commercial, assistance, transport, etc ... is associated with an e-mail address. For the customer, it will be enough to send requests to these addresses and the emails will go directly to the ticket system queue.
Each customer request becomes a ticket with a unique number.
Responding to a ticket is quick and easy.
In this section it is possible to insert and / or modify the areas and sub-areas of the tickets