CoreTech offers its customers a superior level of technical and commercial support free of charge. The goal of our free support system is to provide useful information to solve problems related to the use and configuration of the products, but also best practices and advice to improve their efficiency.
Free support is guaranteed for:
Pre Sales Support
For the customer to understand if a product meets their needs, commercial and technical support is offered free of charge
In cases where you need advanced pre-sales support, please get in touch with us explaining your needs precisely.
On-Demand support is suggested in cases where there are situations that require advanced technical support, which may include remote connection and/or an in-depth analysis of the context in which the product is used.
For this purpose, a pay-as-you-go support is available in a simplified form, based on an hourly cost and usable at will for:
Customers who have acquired a CoreTech Certification hold the privilege of On-Demand Support free of charge according to their certification level.
We periodically organize training sessions with our Partners aimed at increasing their level of technical knowledge on our products and new emerging technologies.
You can refer to the following resources:
Customers who have acquired a CoreTech Certification hold the privilege of free advanced training and exclusive special resources.
Cloud products have differentiated support based on their nature. CoreTech manages all requests within 4 hours in accordance with the SLA of reference. All systems are monitored H24 at both network and infrastructure levels so that maximum Up Time of the systems is always guaranteed.
Whether the cause and/or solution of the reported problem is known, CoreTech undertakes to manage the request in Best Effort within 24 working hours (on-average-response within 4 hours), providing useful information for solving the problem and/or asking for more information.
In cases where CoreTech has no knowledge of the problem, it will forward a request for intervention to the producer (escalation); in this instance, CoreTech will not be able to guarantee the same response times as for the problems managed directly, as each vendor follows its own policies. The producer could request more information on the problem, in which case CoreTech will act as an intermediary until the ticket closure.
Sygma Conect is the remote control solution for Windows, Linux and Mac OSX with all-Italian technology! All remote control sessions are recorded and can be consulted via the web as well as filterable and exportable in a CSV file. Request more information...
TeamViewer è la suoluzione di supporto e controllo remoto per ambienti Windows, Linux, MacOS e dispositivi mobili.
Management and quality
Management of data and security information
for Cloud Providers
Management of personal data